Video Transfer Questions
1.What happens to the originals I send to you?
We keep you informed every step of the way from the time your tapes reach our facility until your new DVDs along with your tapes are returned to you. You will receive from our shipping department an email with your package's shipping tracking number so you can monitor the shipment until it arrives at your door. Nobody else make is as easy as PhotoScanMan.
2. The Different Video Tape Formats PhotoScanMan Can Transfer to DVD:
PhotoScanMan can convert your BetaMax, VHS, S-VHS, VHS-C, Digital8, Video8, Hi8 and MiniDV cassette tapes to DVD. Our pricing includes digital video transfer using professional SONY video equipment. Your DVD movie will play on any device that plays standard DVD media. There is no special software or plug-in required.
3.What if I need extra copies of the DVD or CD media?
If your computer has a CD or DVD burner, you can make as many copies as you want. Some drugstores and office supply stores like FedEx and The UPS Store can make copies for you for a fee. In addition, you can order additional copies directly from us within 30 days of your order. We charge $6.00 for each additional copy.
4.Why should I use PhotoScanMan?
PhotoScanMan is a non profit institution of highly trained computer and photography experts. We focus on quality – not profit – to provide a safe, inexpensive, hassle-free photo scanning service. Our all inclusive pricing means there are no hidden charges and no gimmicks. We digitalize photos and slides and transfer tapes to DVD at our New Jersey facility. We never outsource your photos. The PhotoScanMan laboratory is housed at The College of New Jersey. Every technician is trained in the PhotoScanMan method of photo digitalization and video transfer/conversion. Our skilled imaging specialists and advanced imaging technology ensure your videos will undergo a smooth, seamless conversion to DVD format. We keep you informed of the progress of your order every step of the. There are no hidden fees. All of our prices include return shipping of your original tapes with a DVD. Our DVDs will play on any device that plays DVD media, including computers. No special software or plug-ins is required. Our Online Order Status System allows you to know the exact status of your order from the time your photos leaves your home until the time your order arrives safely back in your home.
5.How does PhotoScanMan protect my photos?
PhotoScanMan allows you to choose the shipping method that best suits your needs. You can choose from FedEx, UPS or US Postal Service shipping. We will even supply you with specialized shipping boxes as well as FedEx or UPS forms. Your package is tracked during transit. Upon arrival at our New Jersey facility the contents of your package are photographed, logged into our computer tracking system and placed within their own waterproof container. PhotoScanMan will send you an email the day your package arrives in our New Jersey facility, and another email when the scanning of your pictures is complete. A final email containing the information needed to track your package will be sent to you the day that your original photos and new digital images are shipped back to you. A digital backup of your photos is placed in our backup storage computers until we receive confirmation that your package has arrived to your home.
5.What is the best way to pack and ship my photos and/or slides for scanning?
Photo prints: To protect your photos during shipping you can seal them in plastic bags. To prevent scratching or damaging of your photographs during transit, we do not recommend wrapping them in rubber bands or using clips. Insert your bags of photos in a sturdy envelope or box. Most shipping services like FedEx, UPS and the U.S. Postal Service have envelopes and shipping supplies to make packing your photos very easy. Tip: Shoe boxes make great photo shipping containers. Just place your bags of photos in the shoe box along with your order form and seal with tape. 35mm slides: We recommend removing your 35mm slides from the slide pages and slipping them into plastic bags. Insert your plastic bags of slides into a sturdy envelope or shipping box. Most shipping services like FedEx, UPS and the U.S. Postal Service have envelopes and shipping supplies to make packing your photos very easy. Tip: Shoe boxes make great slide shipping containers. Just place your bags of photos in the shoe box along with your order form and seal with tape. 35mm slide carousels: Optionally, you can pack and ship the entire carousel without removing your 35mm slides. We will remove each slide individually from the carousel for scanning. Please be aware that your slides and carousels will be returned to you separately. Please check the appropriate box on the order form to choose this service. *When shipping with the United States Postal Service request Delivery Confirmation. This will enable you to track your shipment to us while it is in the mail system. Your photo package should be sent to: PhotoScanMan Street address City, State ZIP Please print and include your ORDER CONFIRMATION with your shipment to us.
6.What does it cost to have you scan my VHS tapes transferred (converted) to DVD?
PhotoScanMan charges one set fee for each of its services. No Gimmicks. No hidden charges. PhotoScanMan charges $15 per 2 hours of video no matter what type of VHS format you send. There are no extra charges. 7.What do I get from PhotoScanMan's Photo, Slide and Tape Scanning Services? Here is what you get from PhotoScanMan's Video Transfer Service: All-inclusive pricing – no hidden fees! No gimmicks! Skilled technicians process your video transfer. We can transfer (convert) most types of VHS formats to DVD. We carefully pack and ship your original tapes with your new DVD back to you. You will be able to share and copy your movies. You will be able to edit your movies.
